Privacy Policy
Effective Date: 10/26/2026
Richardson Saw and Lawn Mower Co. (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting or making purchases through www.richardsonsaw.com.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, services, and communications, including SMS/text messaging programs.
1. Information We Collect
We may collect the following categories of information:
Personal Identification Information: Name, email address, mobile phone number, mailing address, billing address, shipping address, and any information voluntarily provided through forms, purchases, customer service requests, or account registration.
Transaction Information: Products purchased, order history, payment information, billing details, shipping information, and related purchase records. Payment transactions are processed by trusted third-party providers including Stripe and PayPal. We do not store complete credit card information on our servers.
Technical and Analytics Information: IP address, browser type, device information, pages visited, referring websites, usage patterns, and website interactions collected through analytics tools such as Google Analytics.
SMS Messaging Information: Mobile phone numbers, opt-in records, communication preferences, message history, response information, and related customer service communications.
2. How We Use Your Information
We may use your information to:
Process transactions and fulfill orders.
Provide customer support and service communications.
Send order confirmations, shipment notifications, appointment reminders, repair updates, and account-related communications.
Send SMS communications when consent has been provided.
Improve website functionality and customer experience.
Analyze website activity, trends, and performance.
Detect and prevent fraud, unauthorized transactions, and security incidents.
Comply with legal obligations, tax requirements, and regulatory requirements.
Provide promotional and marketing communications where permitted by law and where appropriate consent has been obtained.
3. Data Sharing and Third-Party Services
We do not sell your personal information.
We may share information with trusted third-party service providers that assist us in operating our business, including:
Payment processors such as Stripe and PayPal.
Shipping and delivery providers.
Website hosting providers.
Customer service and communication platforms.
SMS messaging service providers.
Analytics providers such as Google Analytics.
Product manufactures for product registration purposes
These providers may only access the information necessary to perform services on our behalf and are required to maintain the confidentiality and security of that information.
We may also disclose information when required by law, legal process, court order, governmental request, or to protect our legal rights and business interests.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, and enhance the overall customer experience.
You may choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
5. User Rights and Choices
Depending on your location and applicable law, you may have the right to:
Access the personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of personal information, subject to legal and business requirements.
Object to or restrict certain processing activities.
Request portability of your information.
Withdraw consent where processing is based on consent.
For users residing in jurisdictions that provide additional privacy rights, including California and certain international locations, those rights may be exercised by contacting us using the information listed below.
6. Data Security
We implement commercially reasonable technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
7. International Data Transfers
Your information may be processed and stored in the United States or other countries where our service providers operate. We take reasonable measures to ensure that personal information is protected in accordance with applicable laws.
8. Children’s Privacy
Our products and services are not directed to children under the age of 18, and we do not knowingly collect personal information from individuals under 18 years of age.
If we learn that personal information has been submitted by a child, we will take reasonable steps to delete such information.
9. SMS Messaging Privacy Policy
Richardson Saw and Lawn Mower Co. respects your privacy and is committed to protecting the information you provide when participating in our SMS messaging programs.
Information We Collect
When you voluntarily provide your mobile phone number and consent to receive text messages from us, we may collect and maintain:
Your mobile phone number.
Your SMS opt-in and consent records.
Message delivery and response information.
Your communication preferences.
How We Use SMS Information
We use mobile information to provide communications related to your interactions with Richardson Saw and Lawn Mower Co., including:
Order and shipment updates.
Appointment reminders.
Service notifications.
Repair status updates.
Account notifications.
Review requests.
Customer service communications.
Event notifications.
Promotional offers and marketing messages when consent has been provided.
Consent to receive marketing text messages is not a condition of purchasing any product or service.
Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data, consent records, and mobile phone numbers will not be sold, rented, or shared with any third parties or affiliates for marketing purposes.
We may share SMS-related information with service providers that assist us in operating our messaging program, delivering messages, processing communications, or providing support services on our behalf. Those providers are obligated to keep your information confidential and secure.
Message Frequency and Charges
Message frequency varies based on your interactions with our business.
Message and data rates may apply according to your wireless carrier plan.
Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any text message. After opting out, you may receive one final confirmation message confirming your removal from the messaging program.
Support
For assistance, reply HELP to any message or contact:
Email: sales@richardsonsaw.com
Phone: 972-235-2086
Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages.
10. Updates to This Privacy Policy
We may modify this Privacy Policy from time to time. Any updates will be posted on this page along with the revised effective date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.
11. Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Richardson Saw and Lawn Mower Co.
Website: https://www.richardsonsaw.com
Email: sales@richardsonsaw.com
Phone: 972-235-2086
